Famiglia Gastaldello / Useful Information

Shipping and returns

12) SHIPPING

12.1 Shipping in Italy: goods travel by Courier (GLS Executive Courier Services) and shipping costs vary slightly according to whether goods are shipped to the islands or within the Italian mainland. Shipping costs will be notified to the Purchaser at checkout and anyway always before purchase confirmation; they are also clearly outlined in the section Shipping and Returns of the Website. When the Purchaser selects a Country of destination, shipping costs will update automatically.

12.2 Shipping outside Italy: goods travel by Courier (GLS Executive Courier Fast Truck System) and shipping costs vary according to the Country of destination. Shipping costs will be notified to the Purchaser at checkout and always before purchase confirmation; they are also clearly outlined in the Shipping and Returns section of the Website. When the Purchaser selects a Country of destination other than Italy, shipping costs will update automatically.

12.3 European Countries where it is possible to receive the Products are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, France 2 (Corsica), Germany, Great Britain (England, Wales), Great Britain 2 (British Isles, Scotland, Northern Ireland), Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Norway, Holland, Poland, Portugal (except for Madeira and The Azores), Principality of Monaco, Slovak Republic, Czech Republic, Romania, Slovenia, Spain, Spain 2 (Balearic Islands - except for Canary Islands, Andorra, Ceuta, Melilla, Gibraltar), Sweden and Hungary.

12.4 Countries where it is not yet possible to receive the Products: Liechtenstein, Norway, Iceland, Madeira, The Azores, Canary Islands, Andorra, Ceuta, Melilla, Gibraltar, Switzerland and Turkey.

12.5 Perishable products: the utmost care is observed in the shipping of perishable products and polystyrene containers equipped with food-grade synthetic ice are provided to guarantee and preserve their freshness. Should any potentially dangerous condition arise (weather, timing, industrial actions, etc.) that may compromise shipping conditions, the Supplier will contact the Purchaser and agree on the best measures to be implemented.

 

13) SHIPPING AND DELIVERY

13.1 Products purchased on the Website will be delivered at the Purchaser's address, as entered by the Purchaser by filling in the Delivery Details boxes.

13.2 All purchases will be delivered by courier (hereinafter “Courier”) from Monday to Friday, except for holidays, National Holidays and Bank Holidays. The Supplier cannot be held responsible for unforeseeable delays or for any delay not ascribable to him. Once the Products have been shipped, the Purchaser will receive a confirmation e-mail with a link for the traceability of the consignment.

13.3 In any case, except in case of force majeure or unforeseeable events, the Products will be delivered within 7 (seven) working days starting from the day after an order confirmation e-mail is sent to the Purchaser by the Supplier. This term is valid for deliveries in Italy only. For deliveries outside Italy, for some of the Countries listed in item 11.3, longer delivery times, in no way attributable to the Supplier, may apply.

 

14) OPERATING SHIPPING SERVICES IN ITALY

14.1 Shipping is entrusted to GLS Executive couriers. The Courier will make two attempts to deliver the Products at the address indicated by the Purchaser. After the second, failed, attempt the goods will remain on hold at the Courier's for a maximum of ten working days (and then irrevocably returned to the Supplier). In case of goods held by the Courier, an “undeliverable merchandise” file will be created, and the Supplier mandatorily notified by e-mail or fax. Such situation can be solved only by the Supplier who will contact the Purchaser and agree on a new delivery attempt. In such instance, however, the Courier will be entitled to payment for this new delivery. Should payment be requested by the Courier, the Purchaser must pay the Courier in cash at the time of delivery. The Supplier takes active steps to avoid any inconvenience to the Purchaser.

 

15) OPERATING SHIPPING SERVICES OUTSIDE ITALY

15.1 Shipping is entrusted to GLS Executive couriers for shipping outside Italy, too, but final delivery may involve other couriers, according to the Country of destination, to guarantee to the Purchaser the best possible prices.

The maximum weight for any consignment to be delivered outside Italy is 50 Kilos.

The Courier will make two attempts to deliver the Products at the address indicated by the Purchaser. After the second, failed, attempt the goods will remain on hold at the Courier's for a maximum of ten working days (and then irrevocably returned to the Supplier). In case of goods held by the Courier, an “undeliverable merchandise” file will be created, and the Supplier mandatorily notified by e-mail or fax. Such situation can be solved only by the Supplier who will contact the Purchaser and agree on a new delivery attempt. In such instance, however, the Courier will be entitled to payment for this new delivery. Should payment be requested by the Courier, the Purchaser must pay the Courier in cash at the time of delivery. The Supplier takes active steps to avoid any inconvenience to the Purchaser.

Countries where the service is operative: Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, France 2 (Corsica), Germany, Great Britain (England, Wales), Great Britain 2 (British Isles, Scotland, Northern Ireland), Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Norway, Holland, Poland, Portugal (except for Madeira and The Azores), Principality of Monaco, Slovak Republic, Czech Republic, Romania, Slovenia, Spain, Spain 2 (Balearic Islands - except for Canary Islands, Andorra, Ceuta, Melilla, Gibraltar), Sweden and Hungary.

Countries where it is not possible to receive the Products yet: Liechtenstein, Norway, Iceland, Madeira, The Azores, Canary Islands, Andorra, Ceuta, Melilla, Gibraltar, Switzerland and Turkey.

 

16) SHIPPING COSTS

16.1 ITALY: Italy € 10,00 - Italy 2 (Islands) € 10,00

16.2 OUTSIDE ITALY: Austria € 15,00 - Belgium € 15,00 - Bulgaria € 30,00 - Croatia € 25,00 - Cyprus € 90,00 - Denmark € 20,00 - Estonia € 35,00 - Finland € 45,00 - France € 20,00 - France 2 (Corsica) € 90,00 - Germany € 15,00 - Great Britain 1 (England - Wales) € 20,00 - Great Britain 2 (British Isles - Scotland – Northern Ireland) € 50,00 - Greece € 50,00 - Greece 2 (Islands) € 120,00 - Ireland € 30,00 – Latvia € 30,00 - Lithuania € 30,00 - Luxembourg15,00 - Malta € 70,00 - Holland € 15,00 - Poland € 25,00 - Portugal € 30,00 – Slovak Republic € 35,00 – Czech Republic € 25,00 - Romania € 30,00 - Slovenia € 20,00 - Spain € 25,00 - Spain 2 (Balearic Islands) € 70,00 - Sweden € 25,00 - Hungary € 25,00

 

17) RIGHT OF WITHDRAWAL

17.1 The Purchaser has the right to withdraw from the purchasing contract for any reason whatsoever, without the need for an explanation and without incurring in any penalty, except for the exclusion clauses further outlined in this chapter 17 “Right of Withdrawal” and in the same chapter “Deliveries and Returns” on the Website. In order to exert this right, the Purchaser must send written communication to the Supplier within 14 days from the date of receipt of the Products or, should the Purchaser decide to avail him/herself of such right before receiving the Products, such communication can be sent at any time before their delivery.

Right of Withdrawal communication shall be sent by registered mail only, to: Casa del Parmigiano di Gastaldello Luigi & figli s.n.c., Piazza Castello, 25 – 36063 Marostica (VI), or by Certified Electronic Mail to casadelparmigiano@pecancit.it and anticipated by fax to +39042475071 or sent by e-mail to info@famigliagastaldello.it to allow the Supplier to take immediate action.

Customer Service will create a file for the management of the returned goods and will communicate to the Purchaser instructions on how to return the Products, which will take place with a Courier chosen by the Supplier.

17.2 Right of Withdrawal shall be thus regulated:

a) right of withdrawal is applicable to the Product purchased as a whole; whenever the Product is made up of more parts, right of withdrawal cannot apply to part, or parts, of the Product.

b) when right of withdrawal is invoked by the Purchaser, the Supplier will refund the Purchaser the entire sum of the returned goods, shipping costs included, whenever applicable, within 14 (fourteen) days from reception of notification, it being understood that the Supplier has the right to suspend refund of the payment until reception of the goods. The refund will be made using the same method of payment used by the Purchaser, unless the latter requests otherwise. In the case of wire transfer, the Purchaser must provide full bank details (bank account holder name, bank address and IBAN).

c) Towards ensuring free-of-charge returns according to chapter 7, Products must be returned in the same box/package they were originally delivered with.

d) Besides the cases outlined in the Premise (i.e. Purchaser not being a Consumer requesting an invoice), right of withdrawal is not applicable in the following instances, pursuant to article 59, Legislative Decree 21/2014:

- any order of Products that have been taylor-packaged or clearly personalised;

- any order of Products at risk of deterioration, or that is going to expire rapidly;

- any order of sealed/vacuum packed Products that can not be returned for hygienic reasons, or for reasons otherwise connected to Health & Safety, or Products that have been opened after delivery.

17.3 With reference to the exclusion cases referred to above, the Purchaser is informed and must accept that Products that risk deterioration, or that are rapidly going to expire, include all food Products (including wines, alcoholic drinks and drinks in general), as characteristics and qualities of such Products are subject to being damaged even just because of inappropriate conservation.

For these reasons of hygiene and to protect the public, right of withdrawal covers only those Products purchased from the Website that can be put back for sale without jeopardising consumers' health (i.e. books, gadgets, kitchen tools, etc.)

17.4 In case of exclusion from the right of withdrawal, the Supplier will send back to the Purchaser the Products bought, billing the latter with shipping costs.

 

18) FREE-OF-CHARGE RETURNS FOR RIGHT OF WITHDRAWAL

18.1 To ensure the best possible advantage to the Purchaser, the Supplier will cover shipping charges in full for the return of the Products in case of right of withdrawal. In order to benefit from free shipping, the Purchaser willing to exert right of withdrawal must adhere to the outlined procedure in 6.1 and wait to be contacted by the Supplier to agree on the delivery of the Products to the Courier.